Junior Salesforce Administrator

At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their continuing professional development requirements through engaging podcasts. Over the past five years, we’ve cultivated a devoted customer base of over 1,000 corporate and accounting firms across North America.

LumiQ is proud to be a 2025 Deloitte Fast 50 and Fast 500 winner. We’re creating awesome proprietary content, nailing our go-to-market strategy, and being the first to shake up the industry. Most recently, we secured a strategic investment from Vertu Capital to fuel our expansion globally and continue executing on our exponential growth plans.

LumiQ is also a certified Great Place to Work! We’re all about transparency, ownership, innovation, and empathy. If you’re ready to make a real impact and help us transform professional education, we’d love to hear from you!

The Junior Salesforce Administrator will support day-to-day Salesforce operations, assist with system enhancements, and help ensure data integrity and efficiency across our GTM tech stack. The right candidate has strong attention to detail, a proactive attitude, and a passion for enabling sales, marketing, customer success, and leadership teams.

You’ll work closely with our RevOps team to improve processes, build scalable solutions, and ensure users get the most out of Salesforce.

This is an ideal role for someone early in their Salesforce career who is eager to learn, solve problems, and grow into a trusted RevOps partner.

What You'll Be Responsible For:
• Manage multiple user setup, profiles, roles, security model and permissions, fields, record types, page, layouts, and sharing rules.
• Support new functionality for Salesforce platform and understand CRM processes.
• Work with declarative features like creating flows, approval processes, escalation rules and assignment rules for complex business process automation.
• Troubleshoot, problem solve and document system issues.
• Assist with ongoing support requests and administrative needs of users.
• Import data into Salesforce (Account lists, Quotas, etc.).
• Assist with pulling data out of Salesforce for advanced analysis.
• Support onboarding of new employees from a technical perspective.
• Create reports and dashboards for users.
• Stay up to date with Salesforce release features.

Who You Are:
• Salesforce Certified Administrator (ADM-201)
• Bachelor’s/Postgraduate degreeMinimum 3-year relevant experience administering Salesforce
• Familiarity with standard Salesforce objects (Leads, Accounts, Contacts, Opportunities, Cases)
• Strong analytical and problem-solving skills
• Excellent communication and documentation skills
• Strong attention to detail and commitment to data accuracy
• Curious, eager to learn, and enthusiastic about RevOps
Nice to Have:
• Familiarity with SaaS sales and customer lifecycle processes
• Experience with GTM/Sales engagement tools such as SalesLoft, LinkedIn Sales Navigator, ZoomInfo, and ZoomPhone (or similar platforms)
• Experience building complex reports and dashboards
• Comfortable working in Excel/Sheets (VLOOKUPs, pivot tables, cleaning data)
• Regular participation in Salesforce Trailhead and ongoing skill development through badges and modules
• Salesforce Certified App Builder
• Salesforce Certified Advanced Administrator

The expected base salary for this position is: CAD $65,000 - $75,000. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.

If you think your experience is most of the way there, we’d still love to meet you!

Please note this is a flexible hybrid role based out of Toronto, Canada. Employees will be expected to be able to commute to the office 2 times a week. However, for training & onboarding purposes, the in-office expectation time will increase.

Benefits and Perks:
- Health Benefits are available after 3 months with us, including a yearly health spending account. You'll also have access to an Employee Assistance Program for additional support if needed.
- Hybrid Work Style: The best of both worlds. Enjoy remote work and a downtown Toronto office with snacks, events, and ping pong.
- Monthly team social events: (Super Smash Bro party, hot chocolate bar, Blue Jays game, Hot One's Challenge are just a few examples of what we have done in the past).
- Schedule flexibility: We know our employees have lives outside of work and don’t mind if you need to run to a mid-day doctor's appointment or pick up a kid early from school!
- Nomad policy: Work remotely 4 weeks of the year from anywhere in the world.
- Endless Learning: Our platform isn't just for accountants. Listen to podcasts on soft skills, career development, leadership, and more.
- LumiQ Clubs: Join an existing club or start your own!