Junior Product Manager, Daily Finances

About Uphold

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking, and investments. Offering Consumer Services, Business Services, and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold integrates with more than 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved. The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website.

Uphold strips away the complexity and lack of transparency to open up cryptocurrency and modern finance for everyone.

Job Summary

We are looking for a curious, customer-obsessed Junior Product Manager to own the strategy, execution, and roadmap that makes crypto part of people’s daily financial life. This is a role for someone who deeply understands customer pain points, especially around banking services, and is passionate about solving them. You'll work across a fast-moving, cross-functional team and be expected to use AI tools extensively as part of how you work every day. Most importantly, you have felt the pain of using banking, credit, or debit cards and want to solve problems for millions of customers. 

Essential Duties and Responsibilities

Own and evolve the product roadmap from core bank-like features: new types of accounts,  credit and debit cards, and account management

Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback  and translate those insights into product decisions

Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience

Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected

Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision

Write clear, concise product requirements and user stories that keep the customer at the center

Monitor product performance metrics and synthesize findings into actionable next steps 

Stay close to the competitive neo banking landscape and bring fresh thinking to the team

Required Qualifications and Skills

1–3 years of experience in product management, customer success, operations, customer service, or a related role

A genuine obsession with customer experience — you think in journeys, not system flows

The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could’ve changed it

Exposure to fintech, banking, or payments  either professionally or as a highly engaged user

Experience working cross-functionally in a fast-paced environment

Comfort with ambiguity and a strong bias toward action

Exceptional written and verbal communication skills in English

Familiarity with product tools such as Jira, Notion, and Figma

Bonus if you have

Interest or hands-on experience in crypto, Web3, or digital assets

Experience at a neo bank, challenger bank, or consumer fintech product (even if not in a product management role)

Demonstrated use of Generative AI tools in a professional or personal context

A track record of advocating for the customer in a product or operations environment

What We Offer

Innovation and Impact: Contribute to pioneering projects at the intersection of traditional finance and Web3

Ownership: You will help create consumer financial products used by millions 

Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary

Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence

Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group

Development Opportunities: Access training and mentorship programs  this is a genuine growth role and we invest in our people

Hybrid Flexibility: 3 days in our New York City office, with flexibility on the remaining days

Inclusive Environment: We value and respect diverse perspectives

Our Benefits

Annual bonus program based on individual, team, and company performance

Generous PTO, healthcare, and employee assistance programs

Engaging events and celebrations

Well-stocked office kitchen with a foodie culture

Join us to grow, innovate, and contribute meaningfully. Be part of our talented team!

Visit our careers page for more exciting opportunities if this role isn't the perfect fit.

Salary: 115k + + Bonus + Benefits 

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better — together.