Junior Payments Monitoring Specialist

Growe welcomes those who are excited to:

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Monitor real-time payment traffic in shift mode (including night shift), handling emergency alerts;

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Reroute traffic fast and accurately according to instructions and the current state of payment providers;

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Control the quality of cashier setup across regions;

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Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve the issue;

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Document changes on the payment provider's side and internal distribution (cashier, including buttons order, providers distribution, on\off, payment flows, etc.);

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Deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.;

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Announce critical changes in payment flow, closed shift report.

We need your professional experience:

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Experience at the same position or in Fintech\PSP (or candidates without experience but with a desire to learn quickly);

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English at an Intermediate level;

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Advanced Excel and other MS Office software user;

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Understanding of online payments technical integrations, funnels, flows;

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Experience in written and oral communication with foreign customers or partners;

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Understanding of payment and transactional systems and services;

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Experience in working with Grafana and Tableau is a plus.

We appreciate if you have those personal features:

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Attention to details;

• High level of communication skills;

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Multitasking, quick task execution;

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Good team player;

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Ability to perform own activity without supervision;

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Ability to communicate with partners independently.

We are seeking those who align with our core values:

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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.