Junior Manager Regional Operations - Gurugram (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. 

As we expand our operations in North India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Junior Manager Regional Operations to help us drive operational excellence.

Based in Gurugram, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!

About the Role

• Manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization

• Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success

• Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations

• Monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks

• Work with operators to optimize platform data and processes, gathering feedback to drive improvements

• Support operators with training content for drivers, ensuring they provide excellent service and meet quality standards

• Conduct and manage audits, as well as gather stakeholders’ feedback to ensure operators comply with safety regulations and operational standards

• You will travel across North of India (30% of time)

About You

• Bachelor's degree in business, engineering, or a related field

• 2-5 years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors

• Experience in managing and training ground team is a strong plus

• Experience in designing operational processes is a strong plus

• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions

• Deep understanding and expertise in the South India consumer tech landscape

• Resilience to navigate and thrive in fast-paced, high-pressure environments.

• Keen attention to detail with an unwavering pursuit of excellence

• You are organized and autonomous, have a team and customer-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges

• Fluent with English & Hindi

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! 

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.

• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.

• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.

• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.

• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!