Junior Jira Administrator

What we do:
Hi, we are Vodeno. We are innovators in the Banking-as-a-Service space. Our technology is cloud-native, and our teams work in the cloud like fish in water. Supported by a leading global equity firm and the ecosystem of nearly 90 partners, our Platform opens new opportunities for businesses across Europe to integrate financial products and services into their solutions. 
As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. 
Based on financial sector know-how and expertise in cloud technology, we provide a set-up of customer-facing and daily banking services which include: digital onboarding, accounts, cards, payments, and lending with a white-label mobile app channel access. 
We are defined by the following values: 
• Client at the centre - we deliver value to our clients
• Curiosity - we want to know more!
• Accountability - we deliver on our promises
• Collaboration - we can achieve more with others

We are currently looking for a Junior Jira Administrator ready to join our adventure.

What you will be doing:
We are looking for a junior person who would assist us in daily operations and therefore learn theAtlassian ecosystem from their senior colleagues; someone who would work according to theSOP and who is not afraid of new knowledge and day-to-day challenges. Someone who has exceptional soft skills, particularly in the area of communication.
• Provide first-line Atlassian product support; resolve issues in queues
• Gather requirements and escalate to senior colleagues
• After onboarding: lead basic Jira training for teams and individuals
• Support nearly 1,000 users daily
• Create technical documentation
• Test new ecosystem solutions
• You will develop innovative solutions applicable across the entire organisation
• You will participate in the advancement of IT and banking systems for the international UniCredit initiative
• You will collaborate with esteemed professionals within the industry

Skills you should have:
• English B2 or higher
• Ability to quickly grasp diverse technical concepts
• Familiarity with Atlassian cloud tools (Jira Software, Jira Service Management, Confluence) is anadvantage (at least as a user)
• Willingness to learn and understand new processes, primarily IT and banking
• Proficient Excel skills are a plus
• Discipline, thoroughness, and initiative are essential; as a small team, we expect you to acting independently when you know what needs to be done
• Ability to write documentation
• Ability to work under pressure
• Java/Groovy knowledge is a plus

What we offer:
We offer employment under a contract of mandate.
If your role permits, we also offer flexible work location.
You will work on Apple MacBook - a computer equipment that delivers the best user experience. 
Our Warsaw office is nicely located with convenient commute options by public transport and by bike and offers healthy snacks throughout the day.

Our process:
We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future colleagues for a technical interview 
Step 3: Meet with your Team Manager to discuss how we fit each other

Our note to you:
Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!

Contact information:
You can contact us at [email protected] and we will be more than happy to help.