Junior IT Support / System Administrator - 1st Level (f/m/d)

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

At foodora, we don’t just deliver food – we deliver great experiences. Behind every smooth order is a strong tech backbone, and that’s where you come in: we’re looking for a System Administrator / 1st Level IT Support to join our IT Service Delivery team in Vienna. In this role, you’ll keep our IT services running smoothly, resolve complex technical issues, and support modern collaboration as well as video and audio conferencing solutions for onsite and remote events—driving the technology behind one of the world’s leading online food delivery platforms.

Your responsibilities:

• Provide onsite and remote IT support (Windows/Mac, accounts, workstations, software setup).
• Diagnose and resolve incidents across hardware, software, networking, printers, and audio/visual setups.
• Manage IT assets and deployments (MDM: JAMF, Intune), access management (Okta, SailPoint IIQ), and contribute to governance/compliance.
• Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
• Collaborate closely with infrastructure and senior IT team members on projects, process improvements, and automation

• 1-2 years of experience in helpdesk or 1st-level support, with hands-on experience managing Windows and macOS workstations and endpoint devices
• Strong troubleshooting skills for hardware and enterprise IT software
• Practical experience with enterprise-grade AV systems (e.g., Logitech, Poly, Crestron) in large meeting rooms or auditoriums
• Ability to work independently and own issues end-to-end
• High service orientation and excellent customer support mindset
• Fluent in both German and English language

Nice-to-have:

• Experience using JIRA & Confluence
• Configuration management through MDM deployments
• Administration of JAMF, Intune, Slack, and Google Workspace
• Basic IT networking knowledge
• Experience with identity and access management via SailPoint IIQ and Okta

What we offer:

• Professional diversity, a culture of genuine collegiality, and a motivated team you can learn from and be inspired by.
• A highly varied, responsible role in a successful, fast-growing international company.
• An excellent learning curve in a collaborative environment with no limits on ideas.
• A comprehensive benefits package, including regular team events, foodora meal allowance, MyClubs, flexible working hours and much more.
• Based on full-time employment (38.5 hours per week), we offer a gross annual salary starting at €48,000, depending on your qualifications and experience

We are looking forward to your application!