Junior IT Infrastructure Specialist

FreeBalance is an international software development organization supporting clients and teams around the world. We are looking for a motivated Junior IT Infrastructure Specialist to join our Corporate IT team on a part-time basis and support end users, devices, and internal IT systems in a secure and collaborative environment.

The Junior IT Infrastructure Specialist (Part-Time) provides day-to-day IT support for employees and assists with maintaining FreeBalance’s corporate IT environment. This role is ideal for someone early in their IT career who is looking to gain hands-on experience while working a reduced schedule. The position focuses on user support, device management, and foundational IT operations, with opportunities to learn and grow.

Main Responsibilities::
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End-User & Device Support
• Install, configure, image, and maintain Windows laptops, desktops, and peripherals
• Provide first- and second-level technical support to users across multiple locations
• Troubleshoot hardware, software, and basic connectivity issues
• Assist users with onboarding, offboarding, and daily IT requests
Endpoint & Asset Management
• Assist in managing corporate devices using endpoint management tools (e.g., ManageEngine)
• Maintain accurate device inventory and asset records
• Support laptop provisioning, updates, and patching following IT standards
• Identity & Collaboration Tools
• Support user accounts and access in Google Workspace
• Assist with basic Microsoft services and license management
• Help maintain proper access controls and follow least-privilege principles
Network & Connectivity (Basic)
• Assist with troubleshooting local network and VPN connectivity issues
• Escalate complex network problems to senior IT staff or vendors
Security & Compliance
• Follow cybersecurity best practices for devices and user access
• Assist with endpoint protection monitoring and basic incident response tasks
• Support IT documentation and compliance-related activities
Documentation & Continuous Improvement
• Create and maintain clear IT documentation and user guides
• Assist senior team members with infrastructure improvement projects

Skills::
• Basic administration and troubleshooting of Windows operating systems
• Fundamental understanding of Linux is a plus
• Familiarity with user account management, endpoint concepts, and basic networking
• Strong troubleshooting and communication skills
• Basic scripting knowledge (PowerShell or Bash)
• Exposure to IT ticketing or service management tools
• Interest in IT infrastructure and cybersecurity
• Willingness to learn and develop technical skills
• Organized, reliable, and detail-oriented
• Able to work independently and as part of a global team
• Security-conscious mindset

Qualifications::
• Degree or diploma in IT, Computer Science, or a related field (or equivalent experience)
• 0–2 years of experience in IT support or a similar role

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labor law throughout all stages of the recruitment process.