Junior IT Help Desk Technician

Confidential

San Fco. de Campeche, Campeche permanent

Posted: April 13, 2026

Job Description

We are seeking a motivated Junior IT Help Desk Technician to join our team. The ideal candidate will have prior experience providing technical support, assisting with software integrations, and troubleshooting IT issues. This role requires knowledge of Microsoft Office Suite, AWS cloud services, and understanding of Artificial Intelligence (AI) and programming concepts. The position will report directly to the Sales Manager, supporting both technical operations and sales-related technology needs. Responsibilities

Monitor IT support tickets with external vendors and ensure clear, effective communication and handoffs between regional and global IT support teams.

Assist with software integrations to ensure smooth deployment across systems.

Manage and troubleshoot issues related to Office productivity tools (Word, Excel, PowerPoint, Outlook).

Support cloud-based environments, particularly AWS services (EC2, S3, IAM, etc.).

Collaborate with the Sales Manager to align technical support with business objectives.

Document technical procedures, solutions, and user guides.

Contribute to projects involving AI tools and basic programming tasks.

Maintain a high level of customer service and communication with internal teams.

Assist in delivering basic cybersecurity training to new and existing employees.

Help ensure company data is stored and organized according to established naming and security standards.

Provide basic support for AI-based tools and platforms used by the business

Assist IT and development teams in:

Testing AI-enabled features

Supporting automation tools and workflows

Monitoring system behavior and performance

Help users understand and adopt new AI-driven solutions

Help document workflows, system changes, and technical procedures

Requirements

Associate degree or technical training in Information Technology, Computer Science, or a related field (or equivalent experience)

1–2 years of experience in technical support or IT help desk roles.

Strong knowledge of Microsoft Office Suite.

Hands-on experience with AWS cloud services.

Familiarity with AI concepts and ability to support related tools.

Basic programming skills (Python, JavaScript, or similar).

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail.

English intermediate or above

Preferred Qualifications

Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).

Knowledge of networking fundamentals (TCP/IP, DNS, VPN).

Interest in emerging technologies and continuous learning.

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