Junior IT Administrator

About SiGMA Group

Founded in 2014 and headquartered in Malta, SiGMA Group now employs over 350 professionals across global offices, including Malta, Cyprus, Serbia, Armenia, Brazil, and the Philippines. SiGMA is a global leader in gaming, emerging tech, affiliate marketing, events, and media, best known for its marquee summits like SiGMA Malta and iGaming Academy. The company’s culture champions inclusivity, sustainability, collaboration, and philanthropic impact under its SiGMA Foundation initiative!

Role Overview

The Junior IT Administrator supports the daily operation of the IT department in a modern, cloud-first, multi-office environment. The role focuses on first-level technical support, endpoint and user administration, onboarding and offboarding processes, and IT asset management, primarily within Microsoft 365, Entra ID, and Intune. Training will be provided on company-specific systems, tools, and procedures.

Key Responsibilities

End-User & Technical Support

• Provide first-level technical support to employees across multiple offices and remote locations.
• Diagnose and resolve hardware and software issues related to laptops, desktops, peripherals, and mobile devices.
• Support end users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

Microsoft 365 & Entra ID

• Assist with user onboarding and offboarding in Entra ID, including account setup, access removal, and group membership changes.
• Support basic Microsoft 365 administration, such as license assignments, mailbox access, and password resets.
• Follow identity and access management policies defined by the IT and Security teams. Endpoint & Device Management (Intune)
• Assist with device enrollment and management through Microsoft Intune.
• Support device configuration, compliance policies, and application deployments.
• Perform operating system and application updates according to company standards. Asset & License Management
• Maintain accurate inventory records of IT assets (laptops, accessories, mobile devices).
• Track software licenses and assist with compliance and audits.
• Support device allocation and recovery during employee onboarding and offboarding.

Documentation & Processes

• Maintain accurate documentation of support activities, tickets, and procedures.
• Update internal documentation and knowledge base articles when required.
• Adhere to IT policies, security standards, and operational procedures.

Other Duties

• Escalate complex technical issues to senior IT staff or external vendors.
• Perform any other tasks assigned by the Line Manager related to IT operations.

Required Skills & Experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field will be considered an advantage.
• 6 months to 1 year of experience in an IT support or helpdesk role.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 applications and user support.
• Basic understanding of hardware troubleshooting.
• Good communication skills and a service-oriented mindset.
• Strong organizational skills and attention to detail.

Preferred (Nice to Have)

• Exposure to Microsoft Intune or endpoint management tools.
• Basic understanding of Entra ID / Azure AD concepts.
• Experience with IT ticketing systems and asset management tools.
• Entry-level IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). 

Training & Support

• Full training will be provided on company systems, internal tools, and IT processes.
• Ongoing guidance and support from the IT team

Why SiGMA Group?

Grow with us - Be part of SiGMA’s global expansion and make your mark.

Free iGaming Academy access -Learn the ins and outs of the industry with access to courses.

Travel perks - Visit our international offices and attend industry events worldwide.

Performance rewards - High performers are recognized and fast-tracked with annual reviews and bi-yearly performance checks ins.

Interest-free car loan after probation (T&Cs apply)