Junior Implementation Lead

About Unifize

At Unifize, we're building the AI-native product suite for regulated manufacturing companies. Our platform is designed to unify Quality, Operations, and R&D in a single collaborative system.

Today, life sciences and other regulated manufacturers rely on a patchwork of disconnected tools — QMS, DMS, PLM, MES, spreadsheets, and email — to manage their processes. This fragmentation slows down innovation, increases compliance risks, and forces teams to waste time manually connecting the dots.

Uniize changes that by bringing process, documentation, and communication together in one place. Whether it's managing CAPAs, resolving deviations, launching new products, or preparing for audits, Unifize enables teams to work faster with full traceability and audit readiness built in.

What makes Unifize different:

• No-code configuration for rapid deployment and adaptation
• Collaboration embedded in every record, not siloed in email or chat
• Context-aware AI that suggests actions, detects risks, and enhances productivity
• Flexible architecture that supports expansion across QMS, DMS, MES, PLM, CMMS, and more

We're already working with leading companies in the life sciences and manufacturing sectors. Our customers start with one use case and consistently expand — with 100% net expansion to date.

Check out our website, case studies, and videos to learn more.

Role Summary

As a Junior Implementation Lead, you will own module-level and process-level implementations within customer accounts — configuring, testing, and delivering assigned modules from kickoff through go-live. You will work alongside a Senior Implementation Lead who will mentor and guide you, while you take genuine ownership of your scope.

This is a hands-on implementation role. You will translate customer requirements into scalable Unifize configurations, maintain clean documentation, participate in customer-facing delivery communication, and guide Implementation Executives on assigned modules.

The career path is explicit: Junior ILs who perform well grow into Senior ILs, owning entire accounts end-to-end. This is not a terminal support role — it is a defined growth track into one of the most technically demanding and commercially impactful functions at Unifize.

Core Objective

Deliver high-quality, on-time module-level implementations within customer accounts — through solid workflow design, execution discipline, and clear documentation — while building toward account-level ownership.

What You'll Own

1. Module-Level Implementation Ownership

• Own assigned modules end-to-end: configuration, testing, and go-live
• Translate customer requirements into scalable Unifize configurations under guidance from the Senior Implementation Lead
• Flag module-level risks and blockers early — do not let timelines drift silently
• Coordinate with engineering on module-specific platform issues and defects

2. Documentation and Validation Readiness

• Maintain clean, complete documentation for every assigned module
• Produce handoff summaries that a teammate can pick up without follow-up
• Ensure documentation is validation-ready for regulated environments
• Contribute to and follow implementation playbooks, templates, and checklists

3. Customer-Facing Delivery Participation

• Attend customer delivery meetings and provide clear module-level updates
• Communicate progress, blockers, and timelines with confidence
• Escalate account-level decisions to the Senior Implementation Lead — do not make them unilaterally

4. Implementation Executive Guidance

• Guide and review work of Implementation Executives on assigned modules
• Create and delegate tasks to IEs to progress module-level implementation
• Step in and complete tasks hands-on when delegation is not viable

5. Execution Hygiene

• Log all implementation hours accurately by task type, module, and account
• Maintain risk logs for assigned modules
• Deliver assigned module points within agreed cycles

Who You Are

You are a hands-on implementation operator who has configured and delivered modules in a B2B SaaS platform. You understand workflow design, data structures, and process automation. You can own module-level delivery end-to-end — configuration, testing, documentation, and handoff. You take initiative, produce clean written output, and are eager to learn and grow. You do not need constant hand-holding but benefit from structured mentoring.

You are:

• Detail-oriented and execution-disciplined
• Someone who writes things down and documents as a habit, not an afterthought
• Proactive — you flag risks before they become problems
• Comfortable with ambiguity — you ask clarifying questions and move forward rather than waiting
• A clear communicator with US-based enterprise customers
• Comfortable with late-hour working patterns (India timezone, US customer hours)

Requirements

Must-have:

• 1–3 years in B2B SaaS implementation, onboarding, or solutions
• Has configured workflows or modules in a B2B SaaS platform — understands data structures, relational logic, and process automation
• Can own module-level delivery end-to-end: configuration, testing, documentation, and handoff
• Produces clean written output — documentation, status updates, and module summaries
• Comfortable using low-code / no-code tools
• Comfortable with US-based enterprise customers and late-hour working patterns

Good to have:

• Experience with process-heavy or regulated environments — manufacturing, life sciences, QMS, automotive, aerospace
• Familiarity with implementation playbooks, templates, and delivery rhythms
• Experience guiding or reviewing junior team members' work
• Exposure to structured project tracking and risk logging