Junior Helpdesk Engineer (Kyiv office)

Who Are We?

We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. 🌍

With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.

Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.

If this looks like you and you thrive in a fast-paced environment, you’ll fit right in at Welltech. Let’s build wellness for millions together.

What We're Looking For

We are looking for a proactive and communicative Junior Helpdesk Engineer to join our IT team. In this role, you will be the first friendly face and point of contact for employees seeking technical assistance. We are seeking an individual who is not only enthusiastic about solving technical puzzles but also possesses a keen, problem-solving mindset. You will be encouraged to identify areas for improvement within our systems and processes and feel empowered to propose changes. Your role is crucial in ensuring the smooth operation of our technology while providing excellent, interactive support to our entire team.

Key Responsibilities:

• Provide timely and effective technical support to employees via our ticketing system, email, Slack, and walk-in requests.

• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).

• Prepare and configure new employee devices, including hardware setup and software installation.

• Set up and provide support for meeting room audiovisual equipment to ensure seamless presentations and conferences.

• Develop and maintain comprehensive technical documentation, including knowledge base articles for processes and policies, user manuals, and system configurations.

• Deliver user training and guidance on Google Workspace and MacOS applications.

• Identify and escalate complex issues to senior IT staff when necessary.

• Collaborate with the IT team to identify and implement system improvements and upgrades.

Required Skills:

• Excellent communication and interpersonal skills, with a genuine desire to help your colleagues.

• A logical approach to problem-solving and a strong sense of curiosity for troubleshooting technical issues.

• Familiarity with MacOS and Google Workspace environments. We don’t expect you to be an expert, but you should be comfortable navigating them.

• Some experience in an IT support or customer service role is highly desirable. We also welcome applications from candidates who can demonstrate equivalent skills through internships, personal projects, or relevant coursework.

• The ability to work effectively both independently and as a collaborative member of a team.

Will be a Plus:

• Experience with Jamf or similar MDM

• Experience with Jira Service Management and Jira Assets

• An interest in automation, demonstrated by some experience with scripting (e.g., Python, Bash).

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products

Muscle Booster — https://musclebooster.fitness/

Yoga-Go — https://yoga-go.io/

WalkFit -http://walkfit.pro