Junior Helpdesk Analyst

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

Our IT team is looking for a Junior Helpdesk Analyst (Level 1/2) to join our Wellington office!

About this team: 

Our IT team is a highly skilled and collaborative group who strive to add real value to a firm where we believe we are better working together to achieve results. We provide technology support and solutions for an organisation of over 1700 people nationwide. 

Your typical day will include: 

• Assist end-users with hardware and software issues, troubleshoot network and system errors, and provide guidance on best practices. 
• Respond promptly to helpdesk queries and resolve incidents efficiently.  
• Collaborate with other IT professionals to implement and maintain IT solutions. 
• Manage user accounts and permissions.  
• Install, configure, and update software and hardware. 
• Document solutions and share knowledge to enhance the team’s capabilities.

Enough about us, let’s talk about you. You are someone with: 

• A relevant degree or diploma  
• Experience supporting Windows 10/11 and MacOS 
• Good knowledge of supporting MS Office 365 Suite 
• Experience working with Active Directory and Azure 
• Demonstrable problem-solving experience 
• Hands-on experience working with laptop hardware/mobile devices and AV Equipment
• Excellent communication skills and professional phone manner 
• Ability to work well under pressure and with a sense of urgency 
• Obtained, or working towards MCSA / MCITP or ITIL qualifications  

So, who is Deloitte in Aotearoa?

We are driven to create an impact that matters at every opportunity. Supported by a strong leadership team and member firms from over 150 countries across the globe, Deloitte New Zealand is in the business of solving complex problems. 

Over our 175-year history, we have built a reputation for impactful delivery across audit and assurance, consulting, financial advisory, risk advisory, tax, and technology services. 

Deloitte in Aotearoa recognises the uniqueness of our country identified in our founding document, Te Tiriti o Waitangi.  We uphold our responsibility(s) to the founding document and acknowledge Māori as the Tangata Whenua/Indigenous people. 

Our workplace and culture

We are driven by our desire to create positive outcomes for our clients, communities, and people. Our purpose is to make an impact that matters. Everything we do is with intent - the intent to make a meaningful difference.

Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential.

For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.

Deloitte New Zealand rewards

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration.

We have reimagined what ‘work’ looks like and how we can empower all our people to create a work experience that is distinct to their needs. Founded on concepts of trust, balance, wellbeing, and the importance of personal connection, this is the Deloitte experience.

We offer

• Flexible work arrangements – work in a way that suits you, us, and our clients best.
• Subsidised professional qualifications and paid professional memberships.
• Subsidised health insurance.
• Income protection insurance.
• 22 days annual leave.
• Social events, social sports teams, and monthly firm drinks.
• A focus on wellness and well-being.
• Community-focused volunteer days.
• A focus on the environment and sustainability.
• Plus much more.

Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you.

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].