Junior Customer Support Representative (Payouts)

About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About the role

We're looking for a reliable and detail-oriented Junior Customer Support Representative for Payouts to join our operations team. In this role, you'll assist with payout processing, perform routine payout checks, and support verification workflows. This position is ideal for someone who is eager to learn, attentive to detail, and interested in building a career in payments and customer support within the sweepstakes casino space.

Key Responsibilities

• Assist with processing player payout requests in accordance with company policies.

• Perform routine checks on payouts to ensure accuracy and compliance.

• Support verification workflows for KYC (Know Your Customer) and fraud prevention processes.

• Help maintain records of payout activity and verification steps.

• Work with the customer support team to address basic payout-related inquiries from players.

• Escalate any suspicious or unusual activity to the AML / risk team.

• Monitor payout processes and flag operational issues or inconsistencies.

• Support internal audits and compliance checks as required.

Qualifications

• 1–2 years of experience in customer support, payments operations, or financial operations.

• Strong attention to detail and accuracy.

• Basic understanding of payout workflows and verification procedures.

• Good written communication skills and ability to coordinate with internal teams.

• Comfortable working with spreadsheets, dashboards, and operational tools.

• High level of integrity and discretion when handling sensitive financial or personal information.

• Ability to follow defined operational processes and learn quickly.

Nice to have

• Experience or interest in sweepstakes casinos, online gaming, fintech, or payment processing.

• Familiarity with KYC, AML, and fraud detection principles.

• Knowledge of digital payment methods such as ACH, prepaid cards, or e-wallets.

• Interest in developing skills in payment verification and operational compliance.

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• Technical Interview (45 minutes)

• Final Interview (45 minutes)

Life at Ruby Labs

At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.

This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.

Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.

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