Junior CRM Operations Specialist

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

We are looking for a motivated professional who wants to advance in the position of Junior CRM Operations Specialist.

Responsibilities:

Execute CRM campaigns accurately, following guidelines from Retention Managers, utilizing all available marketing tools and assets.

Identify and resolve technical issues related to campaigns; escalate when needed.

Provide informed input on campaign structure, assets, and tools across both internal teams and relevant external units.

Continuously learn and stay up-to-date with the company's marketing platforms and tools.

Maintain clear documentation for campaign assets and platforms, in line with team standards.

Complete tasks on time and review work to ensure quality and compliance.

Follow established procedures and suggest improvements where appropriate.

Communicate and coordinate effectively with cross-functional teams to support the smooth delivery of campaigns and initiatives.

Communicate challenges proactively and request support or training when necessary.

Requirements:

Fluency in English;

Excellent attention to detail; 

Good communication and collaboration skills;

Ability to follow structured processes and contribute to their improvement.

Time management skills and the ability to meet deadlines in a fast-paced environment.

Proactive mindset, willing to ask for help or training when needed.

Previous marketing or customer support experience would be a plus;

What to expect from us:

Competitive remuneration package and social benefits;

Full-time employment and labor contract;

Food vouchers;

Special occasion gift vouchers, Newborn bonus.

Health Insurance from the first month;

Free snacks and beverages in the office and Happy Hour on Fridays;

Multisport or Coolfit card;

Friendly environment with colleagues ready to share their experience.

Great location in Sofia, Office X, blvd 51 Cherni Vrah, next to Mall Paradise

If you are interested, please send us CV in English.

All applications will of course be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted!