Junior Communications Specialist

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

AFS is seeking to fill a Marketing Coordinator role in support of developing, maintaining, and executing complex marketing and customer engagement plans to assist more than 9 million TRICARE beneficiaries. The candidate will work as a member of a cross-functional team to support content management and writing for a target audience that includes beneficiaries, health care providers, customer service teams, and other stakeholders. The candidate will work onsite at Falls Church, VA (3 days per week), directly assisting the onsite Executive Assistant with light administrative duties. The ideal candidate will be self-motivated, detail-oriented, and open to learning new tasks.

The work:

• Support across multiple cross-functional workstreams include TRICARE publications, web, benefit education, and social media.

• Help develop a variety of educational products that will be disseminated through web, social media, online trainings, and live events.

• Draft, refine, and maintain a set of standard operating procedures (SOPs) across these workstreams to ensure consistency and clarity in team operations.

• Use online project management software, including Microsoft Lists, to track project activities, training compliance, and team personnel, directly supporting workstream leads and program managers.

• Assist with project management support activities and corporate functions, such as writing, compiling, and editing weekly, quarterly, and monthly reports that include inputs from across workstreams and program leaders. Content management and writing support includes:

• Write original content to include articles, web page content, and management reports.

• Perform audits of websites, publications, and documents that require excellent attention to detail; criteria include validating currency and accuracy of information and aligning content with style guides and business rules.

• Remediate documents and products to comply with Section 508 accessibility standards.

• Use website content management systems (including Sitecore) to update webpages.

• Assist beneficiary education team with reviewing and editing Frequently Asked Questions monthly, Administrative as assigned.

• Use web-based administrative tracker to manage client task management system.

• Attend and record minutes during assigned administrative workstream and leadership meetings, to understand the Division’s culture and report any action items to the team.

• Preparing staff meeting agendas and slide decks.

• Help manage an internal beneficiary database.

• Update an online directory of customer support staff across the agency.

• Complete light onsite administrative duties such as answering phones, checking voicemails and group inboxes, monitoring training compliance, mailing and receiving packages, managing calendars, and reserving conference rooms (10% of work).

Here’s what you need:

• Bachelor’s degree

• 1 – 2 years of marketing/communications or content management experience

• Experience writing content for public audiences (plain language and audience centered writing)

• Ability to interact with and brief government clients as needed

• Provide writing samples

Bonus points if you have:

• Prior experience working with project management software (such as Microsoft Lists, JIRA, or similar).

• Prior experience with Section 508 accessibility standards and document remediation.

• Familiarity with military environment and/or TRICARE

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:
$56,700—$112,500 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.