Junior Client Onboarding Specialist (Early Career / Career Switchers Welcome)

Why This Role Matters 

At MirrorWeb, onboarding is not admin work. It’s trust-building. 

You’ll own the first 90 days of a client relationship - helping regulated financial firms implement a supervision platform they will rely on during audits and regulatory scrutiny. 

When onboarding goes well, customers expand and stay. 
When onboarding fails, they churn. 

This role is ideal for someone who: 

Loves working with customers 

Is organized and dependable 

Thrives in structured environments 

Wants to grow into SaaS, compliance, or fintech 

May come from hospitality, operations, client service, or another customer-facing background 

We can teach product. 
We can teach compliance. 
We cannot teach ownership, communication, and follow-through. 

What You’ll Do 

You’ll support clients from contract signature to go-live and handoff. That includes: 

Coordinating onboarding timelines and next steps 

Running training sessions (we’ll teach you the content) 

Translating technical concepts into clear, human explanations 

Tracking progress in our CRM 

Communicating clearly across customers and internal teams (Austin ↔ Manchester) 

Ensuring nothing falls through the cracks 

Over time, you’ll grow into managing more complex, multi-channel implementations (email, mobile, collaboration tools). 

What Success Looks Like in 6–12 Months 

Customers trust you. 

Your onboardings launch on time and without chaos. 

You proactively flag risks before they become problems. 

You confidently lead client training sessions. 

You’re seen internally as reliable and detail-oriented. 

What We’re Looking For 

You do NOT need prior SaaS onboarding experience. 

Instead, we’re looking for: 

1–3 years of experience in a customer-facing role (hospitality, operations, support, account coordination, etc.) 

Strong written and verbal communication 

High attention to detail (regulated environments require accuracy) 

Comfort managing multiple priorities at once 

Ownership mindset — when something breaks, you help fix it 

Curiosity and willingness to learn technical concepts 

Professional maturity in high-trust environments 

Nice to Have (But Not Required) 

Exposure to CRM systems (Salesforce, HubSpot, etc.) 

Experience delivering training or explaining complex topics 

Background in fintech, compliance, or regulated industries 

Why This Could Be a Strong Fit for Hospitality Backgrounds 

If you’ve: 

Managed guests and solved problems under pressure 

Balanced multiple tables, timelines, and expectations 

Dealt with demanding customers calmly 

Coordinated behind-the-scenes operations while presenting confidence 

You already have transferable skills. 

We’ll teach you the platform. 

How We Work 

Regulated reality, not hype 

Signal over noise 

Fast pace, high standards 

Ownership culture 

One team across Austin + Manchester 

What's on Offer?

Comprehensive Health Coverage – Premium medical, dental, and vision plans to keep you and your family healthy.

Life Assurance - Financial peace of mind for you and your loved ones.

401(k) Retirement Plan - We invest in your future with a 3% non-elective contribution, regardless of your own contributions.

Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick leave so you can recharge and celebrate.

Enhanced Family Leave - Extra support for life’s most important moments.

Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health, wellness, learning, or whatever matters most to you.

Equity Appreciation Rights (EAR) - Share in our success with an opportunity to benefit from the company’s growth through our equity incentive program.