Junior Application Support Analyst | IT CIB

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. 

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group. 

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.  

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Within the IT CIB department of GBCR, the Credit Risks team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank. These are applications used in a daily basis, and for which there is a project to ensure high availability by providing technical support, monitoring and maintenance.

The Credit Risks Support team is an application support team working in a sensitive and critical environment, with a combination of dedicated resources, technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Credit Risks department.

Role

The role for Application Support Engineer aims to:

• Work in a L1 IT functional Support.
• Provide production support with dedicated KPI’s to end-users for all application issues and respond to queries in a timely manner.
• Effectively manage and solve production incidents.
• Pro-actively provide information to users on the progress of outstanding support.
• Monitor applications in an effective and compliant.
• Contribute consistently to the continuous automation and improvement of the applications.
• Enhance user’s satisfaction by solving incidents/problems effectively and efficiently.
• Ensure the proper troubleshooting and incidents follow up.
• Create and maintain comprehensive project documentations.

• Proven experience in Customer Support roles, namely L1.
• Knowledge / experience working with JIRA.
• Proficiency in English (>B2).
• Passion for methodology & framework implementations as well as process improvement.
• Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment.
• A customer-centric spirit: empathy and ownership of customer issues.
• Strong interpersonal, relationship, management, and communication skills.

Nice-to-have

• Experience with SQL
• Experience with log analysis
• Knowledge of French.
• Understanding in object-oriented languages
• Experience in SQL
• Familiarity with basic ITIL
• Familiarity with basic Financial concepts

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.