Junior Accounts Receivable & Collections Specialist

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Accounts Receivable, Collections & Cash Application Specialist is a junior accounting professional responsible for the timely and accurate application of customer payments, reconciliation of accounts, and resolution of payment discrepancies. This role plays a key part in maintaining the integrity of accounts receivable records, supporting cash flow visibility, and partnering cross-functionally through collaboration to resolve outstanding issues. The ideal candidate brings a strong sense of accountability, a customer service orientation when engaging with internal and external stakeholders, and a process improvement mindset to enhance efficiency within the cash application and collections workflow.

The position offers a flexible hybrid schedule: you will work one day per week onsite and four days remote. Compensation includes 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and your dependents, reimbursement for eligible wellness activities, English lessons, global and local events participation, and much more!

What you’ll do and how you’ll have an impact

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.

• Contact customers via email and phone to follow up on past due accounts, resolve disputes, and negotiate payment plans when necessary.

• Accurately post and apply customer payments received through ACH, wire transfers, checks, lockbox, credit cards, and other payment methods.

• Reconcile daily cash receipts to bank activity and internal accounting records.

• Research and resolve unapplied cash, partial payments, short pays, overpayments, deductions, and other payment discrepancies.

• Review remittance information and match payments to open invoices in the ERP or accounting system.

• Communicate with customers and internal departments to obtain missing remittance details and resolve account issues.

• Maintain complete and accurate documentation for all cash application and reconciliation activities.

• Prepare daily, weekly, and monthly cash application reports and account reconciliation summaries.

• Assist with month-end close by ensuring cash receipts are posted timely and account balances are properly reconciled.

• Support internal and external audit requests related to cash receipts, customer payments, and AR account activity.

• Identify process improvement opportunities to increase accuracy, efficiency, and internal control compliance.

What we’re looking for

• Bachelor’s degree in Accounting, Finance, Business Administration or related working experience in a high-volume transaction environment.

• 2 years of experience in accounts receivable, cash applications, or a related accounting function. Familiarity with lockbox processing, bank portals, and deduction management (preferred)

• Solid understanding of accounts receivable processes, payment application, and account reconciliations.

• Experience with NetSuite ERP (preferred)

• Strong Excel skills, including formulas, filtering, lookups, and pivot tables.

• Strong analytical, organizational, and problem-solving skills.

• High level of accuracy and attention to detail.

• Strong written and verbal English communication skills.

• Ability to prioritize work, meet deadlines, and manage multiple tasks with minimal supervision.

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

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