Jr. Systems Analyst

💡 Love diving into complex technical puzzles and supporting enterprise IT environments?

We’re hiring a Jr. Systems Analyst with a leading technology services provider delivering high-impact infrastructure, cloud, and data protection solutions across North America and beyond.

You’ll be part of a dynamic Technical Services team supporting diverse client environments, resolving challenges across virtualization, networking, storage, and security, all while building a career grounded in growth, innovation, and teamwork.

💻 Who You Are

You’re a curious, adaptable IT professional who thrives in fast-paced environments and loves learning new technologies. You take ownership of challenges, communicate clearly with technical users, and find satisfaction in seeing systems perform flawlessly because of your work. You’re proactive, eager to grow, and ready to make an impact from day one.

📍 Work Type

• Location: Woodbridge, ON
• Rotating Shifts: The Technical Services team operates on a rotating shift schedule (every 5 weeks), with a mix of onsite and remote work
• Vacancy Type: This role reflects an existing vacancy

Requirements:
🎯 What You’ll Do (Your Superpowers)

• Provide Tier 1–2 technical support using ServiceNow, resolving tickets for enterprise clients and IT professionals
• Troubleshoot infrastructure issues across virtualization, networking, and storage technologies
• Collaborate with senior engineers on escalations and client troubleshooting
• Gain hands-on experience with technologies such as VMware, Cisco, EMC, Palo Alto, and Citrix
• Communicate effectively with clients through ticketing and portal systems (no direct call queue)
• Participate in structured onboarding and technical training to expand your expertise
• Contribute to internal documentation, process improvement, and change management initiatives
• Develop a strong understanding of data protection, networking, and security systems over time

⭐ What We’re Looking For (Our Wishlist)

• 2+ years of technical support/datacenter support experience within an enterprise or Managed Services environment
• Strong understanding of Windows Server administration, Active Directory, and Group Policy management
• Hands-on familiarity with virtualization technologies such as VMware or Hyper-V
• Foundational knowledge of TCP/IP networking, subnetting, routing/switching concepts, and VPN technologies
• Experience working with firewalls, security appliances, or endpoint protection platforms (e.g., Palo Alto, Fortinet, Cisco Secure)
• Exposure to storage technologies (SAN/NAS), data protection, or backup/recovery systems (Veeam, Dell EMC, etc.)
• Practical experience with ITSM platforms like ServiceNow, and a good understanding of SLA-based ticket management
• Proficiency with PowerShell or scripting fundamentals for task automation and system checks is an asset

🔥 What Makes This Role Exciting

• Technology Variety – Work across infrastructure, networking, storage, and security — no two days are the same
• Career Growth – Clear path toward Systems Analyst and Engineer roles, with access to training and certifications
• Supportive Culture – Join a collaborative, fast-moving team that values curiosity, initiative, and innovation
• Work-Life Balance – Flexible shift rotations designed for balance and personal growth

Benefits:
• Salary: $50,000 – $65,000 + 10% bonus
• Vacation: 3 weeks
• Comprehensive Health Benefits: employer paid health, dental, and vision coverage to support your health and well-being
• Perks: Team events, ongoing learning opportunities, and professional development programs

📩 Ready to Launch Your IT Career? Apply Now!

At STACK IT Recruitment, we connect top technical talent with standout opportunities across Canada. If you meet at least 70% of the qualifications, we encourage you to apply - we’d love to chat!

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✨ We’re proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know - we’re here to help.

AI Use Disclosure:

STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.