Jr. Revenue Training Specialist (Hybrid)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Jr. Revenue Training Specialist supports the facilitation of apprenticeship training initiatives for sales, customer success, and revenue-generating teams. This role assists with the development and delivery of skill-building programs, helps conduct assessments, and ensures compliance with KnowBe4 policies and procedures. Collaborating with cross-functional teams, the Jr. Specialist contributes to aligning training efforts with business objectives and fostering a culture of continuous learning. This position provides foundational experience in developing skilled revenue generators and supports organizational growth.

Responsibilities:

• Support the facilitation of sales development initiatives, contributing to the training of a high-performing salesforce within the apprenticeship program.

• Help conduct skills-based assessments and participate in role-plays and practical exercises to aid in evaluating trainees’ knowledge and identifying skill gaps.

• Assist in monitoring performance metrics and statistics for revenue trainees, providing insights for improvement and helping implement corrective training interventions.

• Ensure adherence to KnowBe4 policies and procedures during training sessions and assist in coaching efforts to enhance data accuracy and customer handling.

• Collaborate with various teams to support alignment between training programs and organizational goals, policies, and procedures.

• Offer basic feedback regarding trainee performance and potential, working under the guidance of more senior team members and collaborating with HR and hiring managers.

• Utilize learning management systems (LMS) and digital platforms to assist in tracking training delivery and maintaining records of trainee progress.

• Begin building knowledge of industry trends, best practices, and emerging technologies in sales and customer success to contribute to the continuous improvement of training offerings.

Qualifications:

• High school diploma or GED is required

• A minimum of 1 year of proven work experience in sales, sales management and/or quality control in a sales-related role

• Experience with Gmail and Google Docs

• Experience with MS Office (Word and Excel)

• Experience with web browsers (Chrome, Internet Explorer, etc.)

• Strong verbal and written communications

• Excellent time management and organization skills

• Excellent listening skills

• Ability to find the root cause of why an employee may be struggling

• Strong statistical analysis skills

• Strong skills in working with people

• Strong skills in developing plans and drills to help employees

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.