Jr Operations Analyst - LinkedIn

Confidential

Remote job permanent

Posted: May 12, 2026

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Quick Summary

A Jr Operations Analyst with a strong analytical background is needed to identify trends and insights from data, and to provide actionable recommendations to improve Contact Center performance.

Required Skills

Analytical Data Interpretation Reporting Reporting Tools Business Analysis Dashboard Maintenance Problem Solving Time Management Team Collaboration Communication

Job Description

Roles & responsibilities

• Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.

• Ensure reports and analytics align with business goals and strategic direction.

• Identify, gather, and document new reporting requirements from internal stakeholders.

• Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.

• Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.

• Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.

• Monitor operational issues and collaborate with teams to offer real-time solutions.

• Work closely with Contact Center teams to support decision-making with timely and accurate data.

• Share knowledge and best practices across the team to drive continuous improvement.

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