Job ID #31896: Superintendent, Workforce Planning

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #31896: Superintendent, Workforce Planning

Union: Non-Union

Job Description ID #: A13790

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on April 22nd, 2026.

Vacancy type: This posting is for an existing vacancy 

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reports to the Manager, Transit Operations, this position is responsible for supervising the Transit Control and Route Supervision team to ensure successful services delivery daily and is required to take appropriate action to ensure the safety and security of transit staff, customers and assets in accordance with all policies, procedures, regulations and legislation governing the workplace.

RESPONSIBILITIES

Supervises Route Supervision team (Mobile, Transit Control) and oversees daily service delivery to ensure work is performed effectively and efficiently in accordance with transit standards, levels of service, system policies, procedures and legislated requirements.

Co-ordinates the on-route strategy and manage/direct inspectors’ action in response to service breakdowns, change offs, detours, emergencies, collisions.

Monitors Key Performance Indicators (KPI) related to transit operations and provide thought processes on corrective actions towards the reach service goals.

Develops and manage inspectors’ work schedules according to priorities and ensure coverage is always provided.

Provides strong leadership, coaching and guidance to Inspectors.

Recruits, trains, motivates, manages, and evaluate Inspectors.

Translating divisional direction into concrete activities and action plans for staff, developing work plans with a thorough understanding of the functional area and communicating plans with clarity and commitment.

Reviews operators' performance on a regular basis and take corrective/disciplinary action on such matters as collisions, complaints, late reports, absenteeism, and make recommendations and/or take action as required.

Responsible for preparing for and participating in grievances/arbitration, ensuring they are addressed in a timely manner in accordance with the ATU Collective Bargaining Agreement (CBA).

Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required and resolving issues through root cause analysis such as customer service, on-time performance, delivery of scheduled service.

Conducts investigative and disciplinary meetings according to the Standard Operating Procedures and CBA to promote and manage positive workplace behaviour and work ethics.

Responds to, investigate, and follow up on inquires, accidents, complaints and other incidents from the general public, residents, emergency services, other departments, senior management and members of council.

Prepares statistical reports and data analysis as needed, along with recommendations.

Evaluates effectiveness of recommendations and interventions and makes recommendations on policy and procedural changes if necessary.

Assists Operations Training team for new operator on boarding and orientation processes as a part of the operator-training curriculum.

Functions as key contact to support various internal stakeholders including Transit Maintenance, Business Systems, Service Development, Marketing (Internal and external outreach programs) and Corporate HR to provide expert advice and technical feedback from Operations perspective via emails and/or participating requested meetings and programs.

Participates actively in committees and projects such as Joint Health & Safety Committee, Customer Experience Initiatives, Lean initiatives, any corporate or transit-initiated programs improving workplace environments and employee engagement.

Works closely with the Union and foster a positive labour management relationship and minimize conflict in the workplace

Qualifications

Post-secondary college diploma or university degree in a Transportation related, Business Administration or Commerce or an equivalent combination of education.

Considerable experience in leadership role in a large transportation or transit organization.

Direct supervisory experience in a unionized environment.

Knowledge of safe vehicle operations with clean drivers abstract.

Experience working in Human Resources functions as it pertains to leadership role. Comprehensive knowledge of Human Rights and Employment legislation, including the Ontario Human Rights Code, Bill 132, Employment Standards Act, Highway Traffic Act, and Occupational Health and Safety Act, WSIB and other related legislation.

Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook), including knowledge of SAP, Trapeze, and related similar industry technologies.
 

Experience with data management and statistics as well as occupational and non-occupational disability claims management is preferred.
 

Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.

Aptitude in identifying root causes; recommending and implementing solutions.

Superior problem solving, mediation, facilitation and analytical skills.

Excellent written and verbal communication skills with be able to present using prepared documentation and also be able to facilitate meetings and discussions.

Strong time management and organizational skills with the ability to manage multiple assignments to meet deadlines in a very demanding operational environment.

Result driven to set clear objectives, measuring processes and know how to organize people and activities to get things done.

Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Excellent team player capable of learning and sharing knowledge in a team environment.

Demonstrated ability to coordinate, implement and provide training/education to a broad range of stakeholders

Note:

This position operates on a rotating shift schedule to provide coverage 7 days a week including but not limited to:

Shifts may include mornings, afternoons, evenings, weekends, and holidays.

Flexibility and willingness to work varied hours is essential.

Be available on-call for divisional emergencies which may include off hours, holidays and weekends

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.