Job ID #31778: Outreach Coordinator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #31778: Outreach Coordinator 

Union: CUPE Local 5167

Job Description ID #: 7153

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on Wednesday March 12th, 2026. 

Duration: 12 months

Vacancy type: This posting is for an existing vacancy 

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES:
Reporting to the Project Manager, Community Outreach, the Outreach Coordinator is responsible for educating the public about proper waste management practices and waste management programs. The Outreach Coordinator will represent the Waste Management Division at public events, implement, coordinate, and maintain educational programs, and oversee initiatives that contribute to waste diversion efforts. As a key member of the Waste Management team, this position will serve as a liaison with internal and external stakeholders and take the lead on project-based tasks when necessary.

GENERAL DUTIES:

Acts as a liaison with the public to promote and support various waste programs and services. Educates residents on the benefits of waste programs and services. Represents the division at community events, festivals, meetings, and lead presentations as needed.

Distributes promotional and educational materials to residents, property owners, and business owners regarding Waste Management programs and services.

Provides coordination and administrative support for outreach initiatives, programs, public messaging, vendor troubleshooting, and daily issues to ensure services align with policies and procedures.

Coordinates, organizes, and plans activities relating to program monitoring and follow-up.

Assists in the development, coordination, and administration of programs and services while monitoring division policies, standards, and requirements.

Evaluates performance of programs and reports findings to the Project Manager or other divisional staff.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Provides training and guidance to Outreach Co-op students in public education related tasks.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

Aids in the preparations of procurement documents as needed.

Maintains database records including complaints, performance data, and cost analysis.

Facilitates the delivery of diversion containers, supplies, and educational material to properties and events during program implementation or as part of on-going program maintenance.

Works closely with section and division staff to address public concerns and requests in a timely manner, ensuring that feedback is incorporated into outreach planning.

QUALIFICATIONS

Relevant experience in areas such as Waste Management, Environmental Science, or Education, typically acquired through a combination of education and practical work experience.

Previous work experience with Waste Management would be considered an asset.

Previous experience in public engagement, customer-focused environment, and delivering presentations in both an office and field environments.

Intermediate level Microsoft Word, Excel, Outlook and PowerPoint, Experience using D365, GISNet, and Amanda is preferred.

Previous experience preparing Request for Quotations and other procurement documents would be considered an asset.

Ability to deal effectively with management, peers, staff and the public. Must be able to communicate professionally, both verbally and in written form.

Ability to organize and prioritize multiple tasks to meet deadlines.

Capacity to quickly assess and address a variety of issues and concerns raised by supervisors and colleagues.

Ability to work independently as well as collaboratively in a fast-paced Strong conflict resolution skills are required.

Event management skills are preferred.

NOTES:
- Must be physically able to lift up to 50 lbs. independently and handle large or heavy items, including loading and unloading materials for outreach events.

- Must hold and maintain a Class “G” Driver’s License valid in the Province of Ontario and a point-free driving record and or record found to be satisfactory to the City of Hamilton.

- Daily travel is required.
- Availability to work outside regular hours, including evenings and weekends, depending on project needs.

THIS POSITION REQUIRES A VALID CLASS “G” DRIVER’S LICENCE AND PROOF THEREOF IS REQUIRED.

SALARY: Salary Grade I

HOURS: 35 per week

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.