Job ID #31733: Systems Analyst - Business Applications

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #31733: System Analyst - Business Applications

Union: CUPE Local 5167

Job Description ID #: 6671

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on February 11, 2026. 

Vacancy type: This posting is for an existing vacancy 

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

GENERAL Duties:

Reporting to the Supervisor, Business Applications, the Systems Analyst (Business Applications) facilitates the effective use of business applications, technologies, databases, and development processes to meet the business needs of both internal and external corporate clients. Through project and operational roles, the System Analyst (Business Applications) defines application requirements including functional and technical specifications and designs, configuration rules and setup, and integration/installation and maintenance procedures for custom and/or packaged application solutions.

The System Analyst (Business Applications) works on all scale of projects that require experience in multiple technical environments and possesses knowledge in a specific business and/or technology area.

SUMMARY OF DUTIES:

Analyzes, designs and supports custom and packaged applications, including special and ad hoc projects that contribute to the realization of the City's Information Services Strategic Plan.

Prepares or contributes to work plans including time/effort estimates for assigned components or functions of projects or maintenance initiatives.

Develops functional and technical specifications from detail business requirements for new and existing applications.

Prepares development and implementation work plans and manages time and processes to achieve stated goals, deliverables and timelines.

Leads development and implementation initiatives based on project plans.

Analyzes data requirements, designs logical and physical data models.

Records, analyzes and co-ordinates solutions to technical problems related to the operation and performance of business applications within City departments and identify any necessary enhancements to the application.

Assists in post implementation support, upgrades and system enhancements for custom or packaged applications.

Works collaboratively with the Business Process Analysts, Business Architect and business representatives to develop overall designs for application development, maintenance, implementation and testing on projects/activities.

Designs, develops and executes system test plans including development of test cases and test scripts in collaboration with the Business Process Analyst.

Supports the creation and execution of User Acceptance test plans and test scripts.

Documents issues/problems in relevant logs; participates in review of such issue/problem logs and in the identification of potential resolutions.

Researches, compiles and synthesizes information with regard to technology processes or applications

Collaborates on cross-functional teams with other City staff and consultants that may be involved in application development projects throughout the Corporation.

Maintains an effective relationship with Information Services staff to assist with quality assurance, program logic, and data processing.

Responds to application issues from the user community, normally via the service desk; troubleshoot problems, work with programmers as required to resolve issues and identify root cause. Escalate as required.

Produces work products pertaining to the work assigned with initial guidance and moderate autonomy.  Manages and reports on functional design and development activities for own work.

May be required to provide on call support to users.

May be assigned to an initiative or project requiring the individual to take direction from other IS Business Applications Manager, Supervisors and/or Project Managers.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned, which are directly related to the major responsibilities of the job.

Qualifications:

University Degree or College Diploma  in Computer Science, Information Systems or related discipline.

Experience in client/server and web based application development and user support environments preferably in a municipal environment.

Five (5) to seven (7) years’ experience in systems analysis, business application functional analysis, database modelling and analysis, application design, application development and application maintenance.

Demonstrated ability to develop and support custom solutions and interfaces using Power Apps, Power Automate, Power BI, Dataverse, and other Power Platform products.  Ability to embed M365 components like SharePoint, Teams, Planner, etc. in the Solution Design as required

Demonstrated ability to write, interpret and modify one or more standard computer programming and scripting language commonly used in the development and support of client and web-based applications such as, SQL (Structured Query Language), .Net languages (ASP.Net, C#.Net, VB.Net), , C++, Java, VBScript and JavaScript

Working knowledge of application development lifecycles and supporting practices; application quality assurance & release management best practices and the ability to translate business requirements into design, functional and technical specifications.

Ability to translate business requirements into design, functional and technical specifications.

Knowledge of fundamental ITIL standards.

Proven analytical and problem-solving abilities.

Ability to make sound and logical judgments.

Strong interpersonal, written, and oral communication skills.

NOTE 1:
As a condition of employment, the successful applicant(s) will be required to achieve a
satisfactory Criminal Record and Judicial Matters Check (CRJMC).

NOTE 2: 

As a condition of employment, the successful applicant(s) will be required to undergo a Social Media Background Check which will be conducted by Human Resources. This report must meet the employer’s satisfaction to proceed with employment.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.