Job ID #31706: Program Assistant - Licensing & Bylaw Services

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #31706: Program Assistant - Licensing & Bylaw Services

Union:  CUPE Local 5167

Job Description ID #: 7110

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on February 18, 2026

Duration: Up to 18 months

Vacancy type: This posting is for an existing vacancy.

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Manager of Policy and Programs, supporting the Policy and Programs Section functions by researching, analyzing and reporting on assigned projects and tasks, by providing specific project related assistance and issuing notices of compliances as related to assigned project work.

GENERAL DUTIES

Researches assigned policy related topics such as enforcement best practices, specific by-law related issues etc.

Analyzes, compiles and reports on research results and statistics.  Makes recommendations on program changes or development if appropriate.  Presents results and recommendations to management.

Provides project assistance to management as required including administrative, research and issuance of non-compliance support.

Prepares and/or composes a variety of routine correspondence, forms and reports. 

Drafts non-routine correspondence, forms and reports for management review and approval.

Collects and compiles data and related background materials for various assigned projects.

Responds to inquiries and liaises with local officials, local boards, government agencies, outside organizations, internal staff and the general public as it relates to assigned projects or as directed by management.

Schedules, arranges and attends meetings with various committees and or stakeholders as appropriate.

Assists with project/event planning.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the position.

QUALIFICATIONS

Current enrolment or completion of a related university or college program such as political science, enforcement, law and security, police studies or relevant previous experience in the licensing environment.

Must have excellent verbal and written communication skills and the ability to relate to peers, superiors, other departments, public and government agencies.

Demonstrated intermediate knowledge of Word, Excel, Outlook, PowerPoint Publisher.  Computerized data management skills are essential.

Analytical, statistical, research, trend analysis and forecasting skills.

The ability to balance a number of projects simultaneously and to meet deadlines is essential.

Capable of working independently as well as part of an interdisciplinary team.  Must have initiative and the ability to carry out instructions without detailed direction.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.