Job ID #31656: Program Officer Immigration

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #31656: Program Officer Immigration

Union: CUPE Local 5167

Job Description ID #: 7141

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on February 4, 2026.

Vacancy type: This posting is for an existing vacancy

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Senior Project Manager, Immigration Partnership, the Program Officer Immigration provides program planning, evidence-based research, public engagement and project implementation supporting the Hamilton Immigration Partnership Council (HIPC). You will also understand key immigration demographics, trends and forecasts relating to Hamilton. You will use this data and other best practices to advance strategic program development, partnership building and community engagement involving newcomers and service providers, in accordance with the Local Immigration Partnership policy directions.

GENERAL DUTIES

Researches, analyzes, develops and implements new programs, strategies or projects, which are reflective of the short-term and long-term priorities of the Hamilton Immigration Partnership Council.

Ensures the Local Immigration Partnership (LIP) policy directions are reviewed consistently to shape the strategic and operational undertakings of the Hamilton Immigration Partnership Council.

Builds strategic relationships with immigration service providers and resettlement agencies in Hamilton, which include organizations providing immigrant services in areas such as settlement, health, language, employment and housing.

Engages with new immigrants and refugees to understand lived experience, key challenges and opportunities, and uses findings to inform both HIPC priorities and Hamilton municipal government

Collaborates with other Local Immigration Partnerships across Canada, and raises awareness of Hamilton Immigration Partnership Councils strategic priorities, achievements and key initiatives.

Supports collaborative dialogues, focus groups and community conversations relating to supporting the overall wellbeing of newcomers to Hamilton and the community service agencies that support newcomers.

Writes and presents briefings on new immigration policies and program changes coming from senior levels of government. Writes reports for Council, fact sheets and other internal and external correspondence.

Manages projects and initiatives coming directly from Hamilton Immigration Partnership Council key priorities, which often include developing project charters and terms of references.

Supports the work of HIPC committees and working groups by scheduling meetings, preparing agendas and presentations, and taking minutes.  

Leads creation of an evaluation framework for HIPC, including identifying evaluation measures and outcomes, tracking and reporting on benchmarks and key performance indicators, and supports the development of HIPC’s annual impact report.

Identifies potential areas of original research based on HIPC strategic priorities and initiates and leads related projects such as the Immigration Survey.

Responds to inquiries in a timely and professional manner by investigating, evaluating and implementing solutions which focus on effective customer service.

Attends key community events, policy discussions and educational initiatives relating to immigration and newcomers, which are run by senior levels of government, community organizations and City of Hamilton departments.

Supports the Economic Development team to raise awareness about HIPC and resources in the community for employers.

Performs other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

 A University Degree or Postgraduate studies in Social Sciences, Community Development / Engagement, Project Management, and / or equivalent combination of related qualifications and related work experience.

Project management skills and the ability to manage multiple projects concurrently, including the ability to work within tight deadlines and with competing priorities.

Experience in managing cross-sectoral groups, facilitation skills, building community capacity and meeting and event planning is required.

Excellent computer skills and knowledge of web-based applications, including MS Office. Experience with research methods, report writing, and program evaluation.

Strong knowledge of strengths and assets of immigrants and refugees, immigration policies, settlement programs and services that support newcomers. Lived experience as an immigrant or refugee is an asset.

Extensive experience working with diverse community groups such as not-for-profit social agencies, various levels of government, ethno-cultural and faith-based communities, volunteer-based organizations and other stakeholders.

Excellent written, oral, listening and presentation skills are required. Experience in writing for diverse audiences using multiple formats, including short reports, correspondence, minutes and meeting materials.

Applicant must be a team player, open to learning new things and have a track record of working well with both internal and external stakeholders.

Applicant must adhere strictly to City policies, work with diplomacy and have political sensitivity.

SALARY:

Salary Grade J

HOURS:

35 per week

NOTE:

There is a requirement for availability for occasional evening and weekend work.

 Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.