[Job-28991] Senior Delivery Specialist, Brazil

Ciandt

Brazil Remote permanent

Posted: April 20, 2026

Job Description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Estamos em busca de um profissional experiente e proativo para atuar como Delivery Manager. Este profissional será responsável por resolver problemas técnicos complexos, interagir com equipes diversas e propor melhorias em processos de entrega de serviços. Irá atuar como ponto focal entre equipes comerciais, de pós-venda e técnicas; analisar e resolver bugs complexos que excedem o nível de suporte L2; gerenciar demandas recebidas, classificando e priorizando segundo impacto e urgência e propor melhorias em processos, garantindo a documentação técnica adequada.

Requisitos:

• Formação superior em Tecnologia da Informação, Engenharia de Software ou áreas correlatas

• Mínimo de 5 anos de experiência em suporte técnico ou Gestão de Serviços de TI

• Conhecimento sólido em metodologias de suporte (ITIL ou similar)

• Experiência com ferramentas de gerenciamento de tickets e fluxos de serviço (ex: Jira)

• Capacidade analítica avançada para diagnóstico de problemas complexos

• Nível de inglês intermediário ou avançado

Diferenciais:

• Experiência anterior em empresas de tecnologia ou Software as a Service

• Certificações em ITIL, Gestão de Serviços ou Gestão de Projetos (PMI)

• Conhecimento em metodologias ágeis e técnicas de Customer Success

• Habilidade em automação de processos e análise de dados para melhorias de serviço

#LI-GP1

Our benefits:

-Health and dental insurance
-Meal and food allowance
-Childcare assistance
-Extended paternity leave
-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
-Profit Sharing and Results Participation (PLR);
-Life insurance
-Continuous learning platform (CI&T University);
-Discount club
-Free online platform dedicated to physical, mental, and overall well-being
-Pregnancy and responsible parenting course
-Partnerships with online learning platforms
-Language learning platform
And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.

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