[Job -27948] Mid Level Support Analyst, Brasil
Ciandt
Posted: March 6, 2026
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Quick Summary
We are looking for a Mid Level Support Analyst with a strong technical background and a passion for AI and digital transformation to join our team. We are looking for someone who has experience working with international clients and is comfortable working in a fast-paced environment with a strong cultural fit with our company culture.
Required Skills
Job Description
We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
We are looking for people to act as a Support Analyst, having direct contact with an international client and who are connected with the digital transformation, who like to share and learn new technologies, contributing to CI&T and the community, who have a cultural “match” with us, respecting differences, working with collaboration and teamwork.
Seek new challenges and learning;
Enjoy working in a team and have a collaborative spirit;
Act consistently and proactively to help the team reach new heights;Act with excitement to find and solve root causes of problems and prevent known problems from happening again, ensuring continuous improvement.
Requirements:
Solid experience with ITSM / ITIL;
Experience with level 2 (L2) support, investigation, analysis and interpretation of logs, detailing and troubleshooting (troubleshooting) for the production of complex technical solutions, composed of several components, from different suppliers and that communicate with different types of integrations (services, queues, files);
Experience with using and creating scripts and service processes;
Flexibility to work in scenarios with critical systems for the customer;
Ease of communication;
English for reading and writing, being able to maintain communication with native speakers;
Availability to eventually work on weekends (typically up to 1 weekend / month).
Desirable:
Fluent English;
Intermediate or fluent Spanish;
Experience with control tools (Jira, ITSM, Trello, etc);
Experience with non-relational databases (MongoDB, etc);
Experience with SQL and Postman language;
Experience with cloud systems (AWS and Azure).
Availability to work in shifted hours (typically 4:00PM-1:00AM Brazilian time) or night shift (12:00AM-09:00AM).
#LI-RR2
Our benefits:
-Health and dental insurance
-Meal and food allowance
-Childcare assistance
-Extended paternity leave
-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
-Profit Sharing and Results Participation (PLR);
-Life insurance
-Continuous learning platform (CI&T University);
-Discount club
-Free online platform dedicated to physical, mental, and overall well-being
-Pregnancy and responsible parenting course
-Partnerships with online learning platforms
-Language learning platform
And many more!
More details about our benefits here: https://ciandt.com/br/pt-br/carreiras
At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.
We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.