[Job- 27778] Master Salesforce Service Cloud Developer, Brazil

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are seeking a skilled Salesforce Developer to join our innovative team and contribute to the development and enhancement of our applications. As a Master Salesforce Developer, you will play a crucial role in designing, developing, and implementing solutions on the Salesforce platform, with a focus on Service Cloud and advanced AI technologies, including Agentforce. Your expertise will be vital in delivering efficient solutions that enhance our clients' experience. You will work closely with US-based clients and internal stakeholders to understand their needs and translate them into technical solutions, leveraging AI-driven insights to optimize performance and customer satisfaction.

Responsibilities:
- Work closely with US-based clients to understand their Service Cloud needs and provide strategic guidance on best practices and out-of-the-box solutions.
- Configure and customize Salesforce Service Cloud to align with the client's business processes and requirements, integrating AI capabilities where applicable.
- Ensure all modifications are thoroughly documented to maintain a comprehensive repository and SOP guides for the sustaining team.
- Develop custom solutions using Apex, LWC, and Visualforce to extend Service Cloud functionality.
- Ensure seamless integration between Service Cloud and other Salesforce clouds or external systems.
- Troubleshoot and resolve Service Cloud issues, providing timely and effective support.
- Stay up-to-date with Salesforce releases and Service Cloud updates to leverage new features and functionalities.
- Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions.
- Participate in code reviews and contribute to the development of best practices while mentoring junior developers and sharing expertise in advanced Salesforce features.
- Manage project tasks, timelines, and communication.
- Engage with stakeholders, elicit business needs, and manage expectations throughout the project lifecycle.

Skill Set:
- Salesforce Service Cloud Expertise: Deep understanding of Service Cloud features, capabilities, and best practices. Ability to leverage out-of-the-box solutions to maximize efficiency and meet client needs.
- Salesforce Configuration and Customization: Proficient in configuring Service Cloud and building custom solutions using Apex, LWC, and Visualforce to tailor the platform to specific business requirements.
- Client-Facing Communication: Excellent communication and interpersonal skills to effectively interact with US-based clients, gather requirements, and translate them into actionable solutions. Ability to articulate technical concepts clearly to non-technical stakeholders.
- Stakeholder Management: Ability to engage with stakeholders, elicit business needs, and manage expectations throughout the project lifecycle.
- Problem-Solving: Strong analytical and problem-solving skills to troubleshoot issues, identify root causes, and implement effective solutions in a fast-paced environment.
- Adaptability: Ability to thrive in a dynamic and challenging environment, handling multiple priorities and adapting to changing requirements.

Qualifications:
- Proficiency in advanced English, both written and spoken, for effective global communication
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent work experience
- 5+ years of experience with Salesforce Development
- Familiarity with data migration and integration tools
- Familiarity with object-oriented programming
- Demonstrated experience in leading complex Salesforce projects.

Nice to Have:
- Salesforce and AI certifications (e.g., Service Cloud Consultant, Platform Developer I, Agentforce Specialist)
- Experience with AI frameworks and tools, particularly in relation to Salesforce implementations
- Demonstrated ability to integrate AI-driven solutions, including Agentforce, to enhance Salesforce functionalities and drive business innovation.
- Experience with Agile development methodologies
- Knowledge of other Salesforce clouds (Sales Cloud, Experience Cloud)

Our benefits:

-Health and dental insurance
-Meal and food allowance
-Childcare assistance
-Extended paternity leave
-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
-Profit Sharing and Results Participation (PLR);
-Life insurance
-Continuous learning platform (CI&T University);
-Discount club
-Free online platform dedicated to physical, mental, and overall well-being
-Pregnancy and responsible parenting course
-Partnerships with online learning platforms
-Language learning platform
And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.