JML Process Owner

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.  

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.  

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.  

We’re driven by our Group purpose, to power people and possibilities.  

What to expect day to day

• Timely pick-up and handles Joiners, Movers, and Leavers request.
• Providing support, coaching, or training related to JML concerns.
• AdHoc projects and project involvements not limited to JML activities.• AD Objects clean ups
• Mailbox updates
• Defining

Joiners – New Starters/On-boarding or Account Provisioning

• Timely Creation of New Joiners Account
• Coordination with other support groups and departments that are involved with the Joiners process such as Hiring Managers, HR, Local Support Team, Business App Support etc.
• Ensure all required or necessary requirements/accesses are available from day 1 of the new employee.
• Provide stand-by support on system access related issues during the on-boarding activity.

Movers – Account Modification/Amendments & Movements

• Timely and accurate modification or amendments of the user information such as Job Title, Location, Reporting/Line Manager, Office Location, etc.
• Miticulouslly managing/coordinating task for seconment activities.
• Coordination with other support groups and departments that are involved with the Joiners process such as Hiring Managers, HR, Local Support Team, Business App Support etc.

Leavers – Off-Boarding or Account Deprovisioning

• Timely initiating every crucial steps of Account Deprovisioning
• Ensures all necessary checks are performed to secure the leaver account and prevent any breach of access.
• Coordination with other support groups and departments that are involved with the Joiners process such as Hiring Managers, HR, Local Support Team, Business App Support etc.

What we offer

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

Required Experience

• At least 5 years experience as Service Desk Engineer or equivalent role.
• Experience working in an Enterprise IT Operations.
• Manage multiple tasks with strong analytical, documentation, and communication skill
• Experience of administering access management using various system.
• Exposure to the ITIL best practice Framework.
• Previous experience in a technical role supporting issues and concerns in Active Directory, Azure AD, and Office 365.
• Experience of delivering support in a large scale, diverse global environment.
• Experience of Knowledge Management solutions.

*To expedite the process of your application have your government ID's ready.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT  

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.