Jira Solution Architect

Inbox Business Technologies

Karachi, Sindh, Pakistan permanent

Posted: March 11, 2026

Job Description

We are seeking an experienced Jira Solution Architect with a strong background in IT Service Management (ITSM) to design, configure, and optimize Jira Service Management (JSM) solutions for enterprise clients. The ideal candidate will possess deep knowledge of Atlassian tools, ITIL practices, and enterprise architecture principles, and will act as the bridge between business requirements and technical delivery.

Responsibilities

• Design and implement ITSM workflows in Jira Service Management (JSM) based on business needs and ITIL standards.
• Translate client requirements into scalable, maintainable JSM solutions.
• Lead the configuration of service request catalogs, SLAs, automation rules, queues, and custom fields.
• Integrate Jira with other enterprise systems (e.g., CMDB, monitoring tools, Confluence, identity systems).
• Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
• Serve as SME during Jira-related discussions with technical teams, stakeholders, and business users.
• Ensure compliance with governance, security, and auditability requirements.
• Create technical and functional documentation, including solution architecture diagrams.
• Train and mentor admin teams and end-users on JSM features and best practices.
• Support continual service improvement initiatives through performance monitoring and analytics.
• Demonstrates the ability to propose effective solutions tailored to specific business scenarios.
• Capable of understanding, evaluating, and utilizing a range of add-ons (e.g., JMW, Refined) in alignment with varying requirements.
• Possesses the expertise to enhance user interface and user experience (UI/UX) in accordance with current industry trends and evolving business needs.

Requirements:
• Bachelor’s degree in computer science, Information Systems, or related field.
• 5+ years of experience in Jira administration/architecture, with at least 2 years focused on Jira Service Management (JSM).
• Strong knowledge of ITSM processes (Incident, Change, Problem, Request Fulfillment, Knowledge Management).
• Experience implementing and customizing workflows, automation, and SLA configurations in Jira.
• Familiarity with Atlassian Marketplace add-ons like Insight (Asset Management), ScriptRunner, Tempo, etc.
• Experience with Jira REST APIs, JSON, and third-party integrations.
• Atlassian certifications (ACP-620, ACP-120, etc.) are a plus.

• Understanding DevOps, Agile, and CI/CD principles is desirable.

Nice to Have:

• Hands-on experience with Confluence, Bitbucket, or Opsgenie.
• Exposure to ISO 20000, COBIT, or other IT governance frameworks.
• Experience with cloud (Jira Cloud) and on-premises Jira environments.
• Strong communication and stakeholder management skills.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.