Jeopardy Support

Confidential

Doncaster, South Yorkshire, South Yorkshire permanent

Posted: March 11, 2026

Job Description

We have a vacancy for an Jeopardy Support to join our ever-expanding team in Doncaster!

At Energise Energy Solutions, we are expanding rapidly, driven by our commitment to excellence and innovation. We pride ourselves on building long-lasting relationships with our clients, ensuring their satisfaction and ongoing success.

Beyond competitive compensation and benefits, we foster a culture of innovation, leadership, and integrity, making Energise not just a place to work, but a place to grow your career and be part of something bigger.

We are looking for an enthusiastic results driven individual to join our operations department. You will work closely with engineers, and operation managers to contribute to the businesses success.

Duties

Coordinating engineer's workload effectively to achieve maximum their working day.

Daily monitoring and assessing project timelines and deliveries to identify any risks.

Share progress reports with Octopus Energy regularly.

Hold regular calls to check in with engineers to discuss updates, questions, and any technical challenges.

Update information in our system.

Managing job status with engineers to update on progress or issues, escalating any blockers to the management or Octopus Energy.

Investigation of engineer aborted jobs.

Track KPIs related to performance, adherence to timelines, and any incidents requiring support or escalation.

Reporting directly to the Senior Operations Manager to achieve operational efficiency and maintenance of KPIS.

Effectively dealing with any queries, handling, and resolving customer complaints when required.

Resolving disputes where the work has been completed to enable the business to invoice for work completed.

Monitor work channels and issue in-day emergency work in accordance with the companies SLA.

Role requirements

Previous experience working in a call centre environment making outbound calls would be advantageous but not essential.

Target driven

Strong problem-solving abilities, attention to detail and reliability

Computer Literate, I.T skills, experience with Microsoft Outlook

Good organizational skills and the ability to multi-task

Keen attention to detail, working accurately under pressure

Good written and verbal communication skills

Reliable and Punctual.

Role Details

22 days holiday allowance + an extra day after yearly work anniversary (up to 25)

40 hours working week

Company pension

Salary - Over 21 years - £25,396.80. Under 21 years -£20,800.00 (Increasing in April 26)

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