Japanese Guest Relations Officer (Expatriate) | AYANA BALI

AYANA Hospitality

Bali, Bali, Indonesia permanent

Posted: October 27, 2025

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Quick Summary

Join our team as a Japanese Guest Relations Officer for an exciting opportunity to work with a luxury resort in Bali, Indonesia. As a key member of the front desk team, you will be responsible for welcoming guests, providing exceptional customer service, and building relationships with VIPs. Your role involves preparing welcome folders, answering guest inquiries, and anticipating their needs.

Required Skills

Customer Service Communication Hospitality Problem Solving Complaint Handling Health Compliance

Job Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements:
• Only for Japanese Expatriate
• Minimum 2 years experience in the same position or related fields in the hospitality industry
• Eloquent in English communication in both written and spoken
• Experience in operating Hotel system is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

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