Janitorial Operations Manager

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT’S THE JOB?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As a Account Manager, you will be a highly valued, primary representative for Dexterra.  In this role, you will work with management team members and enabling support functions in supervising multiple account operations. The Account Manager has the primary mission of fostering client relationships As a Account Manager, you will also provide direction and expertise to the district by promoting Dexterra strategies and best practices aligned with our Vision and Values

Your work will include:

• Understands that client retention is embedded as a daily process through thoughtful action and attitude
• Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
• Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
• Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
• Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
• Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
• Oversees management team to ensure strength of operations utilizing quality checks and other methods

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of management experience and directing a team in a related field
• Excellent communication and presentation skills (oral and written)
• Ability to lead others by demonstrating empathy, open-mindedness and respect
• Ability to maintain excellent relations with People – employees, client and customers
• Familiar with health, safety and environmental management systems
• Ability to travel between sites on demand, travel is required approximately 60% of the time
• A clear criminal record check is required for this role.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors.  Disability-related accommodations during the hiring selection process are available upon request.