IVR (Genesys) Business System Analyst

EProInc

Torrance, CA, United States permanent

Posted: July 6, 2016

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Quick Summary

A Business System Analyst with experience in IVR systems is required to design and implement business processes to improve customer experience and efficiency.

Required Skills

Business Analysis Requirements Documentation Genesys Framework Agile Methodologies Technical Collaboration

Job Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Title: IVR Business System Analyst

Job Location: Torrance, CA
Job Type: Permanent Full Time

Description:

Experience in working with business to formalize requirements
Experience in writing Business Requirement Document (BRD)
Working knowledge of Genesys Interactive Voice Response system
Knowledge of voice User Interface (UI) specification
Experience in writing User Interface Design Document (UIDD)
Knowledge of Agile, Iterative
Proficiency in working with business and technical teams

All your information will be kept confidential according to EEO guidelines.

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