ITSM - Service Mapping Consultant - CMDB

VAMSystems

Doha, , Qatar permanent

Posted: May 9, 2026

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Quick Summary

We are looking for a Senior Service mapping Consultant to join our Qatar operations, responsible for mapping and optimizing IT service management processes.

Required Skills

ITSM ServiceNow CMDB Infrastructure Technologies Troubleshooting Service Dependencies Problem Solving Communication Collaboration

Job Description

We are  currently looking for Senior Service mapping Consultant for our Qatar operations

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).

• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).

• Strong understanding of CMDB structure, CI classes, and relationships.

• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).

• Experience troubleshooting discovery probes, patterns, and integrations.

• Ability to analyze complex service dependencies and present clear visual service maps.

• Strong problem-solving skills with attention to detail.

• Excellent communication and collaboration skills.

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.

• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.

Joining time frame: 2 weeks (maximum 1 month)

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