ITSM Manager (m/w/x)

Confidential

köln, Germany Remote Agency contract

Posted: March 19, 2026

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Quick Summary

Managed the IT Service Management (ITSM) function, ensuring a service-level compliant incident, problem, and request management process, and implementing reporting and escalation mechanisms.

Required Skills

ITIL ServiceNow Incident Management Problem Management Service Requests Process Definition Process Monitoring Process Optimization Stakeholder Management Change Management

Job Description

Managed the IT Service Management (ITSM) function, ensuring a service-level compliant incident, problem, and request management process, and implementing reporting and escalation mechanisms.

Source: freelancermap — View full description on freelancermap →

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