[ITO] (GSD) Global Technical Escalation Engineer – Bangkok Based

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Agoda is looking for a Global Technical Escalation Engineer / Bangkok Based

Who we are:

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competence, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.

This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

What we need:

For our team in Bangkok, we are looking for candidates with experience in supporting and managing Desktop and IT Infrastructure.

Support Responsibilities:

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Escalation point for 1st level and 2nd level teams

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Provide in-depth 3rd level hardware and software troubleshooting, ie BSOD (Blue Screen) and Driver issues.

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Escalating and working with other teams/vendors as necessary

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Manage devices via Enterprise systems management.

Monitoring and Development:

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Monitor the health and performance of Windows systems using MS Intune logs and proactively identifying and resolving issues.

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Conduct regular system checks, updates, and maintenance tasks to ensure smooth operation and minimize downtime for end-users.

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Develop and improve current desktop monitoring system, i.e. Grafana, Telegraf, and OTEL Collector.

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Develop new solutions to automate tasks and maintain user devices.

What you'll Need to Succeed:

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Bachelor’s degree in computer science/engineering

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5 years’ experience in supporting office, network and desktop infrastructure.

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Ownership, you look for solutions and do not pass on problems.

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Customer Service minded, all the way.

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The desire to keep up with the latest technologies and stay ahead of the curve.

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Great communication and interpersonal skills

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Ability to work individually and as a team

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Ability to guide, coach and motivate

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QA testing and documentation experience

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Proficient in mass computer deployment solutions such as Autopilot, Intune, MDT, JAMF, Clonezilla

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Strong knowledge in Azure/Active Directory users and computers management

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Strong knowledge in Enterprise systems management tools such as Intune, Configuration Manager, Kace, Altiris

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Strong knowledge in networking technology – TCP/UDP/IP, 802.1x, Wi-Fi, DNS, etc

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Knowledge in various Query languages (i.e SQL, PromQL, LogQL)

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Strong scripting skills (PowerShell, python, bash, etc.)

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In-depth knowledge of Windows/MacOS/Office in corporate environment

Good to have:

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Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102)

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.