Itil Analyst (West Bend AMS)

Inetum2

Mexico City, CDMX, Mexico Remote permanent

Posted: October 14, 2025

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Quick Summary

We are seeking an ITIL Analyst to join our team in Mexico City, Mexico. The ideal candidate will have experience with ITIL v3 or v4 Foundation certification and be able to work with agile methodologies. The successful candidate will be responsible for analyzing and implementing ITIL processes to improve efficiency and customer satisfaction.

Required Skills

ITIL Certification Incident Management Problem Management Change Management Knowledge Management SOAP-based web services Technical Documentation Operational Artifacts Runbooks

Job Description

Somos un grupo internacional de consultoría digital ágil. En la era de la post transformación digital, nos esforzamos por permitir que cada uno de nuestros 27 000 profesionales se renueve continuamente viviendo de manera positiva su propio flow digital.

Cada uno de ellos puede moldear su trayectoria profesional de acuerdo con sus preferencias, emprender de forma práctica para construir junto a sus clientes un mundo más positivo, innovar localmente en 26 países y armonizar su carrera profesional con su bienestar personal.

ITIL v3 or v4 Foundation certification is required; higher-level certifications are a plus.

Demonstrable experience implementing or working within an ITIL framework, with deep knowledge of Incident, Problem, Change, and Knowledge Management.

Proven experience in a service-oriented or managed operations environment.

Exceptional ability to write clear, concise, and accurate technical documentation for a variety of audiences.

Experience creating operational artifacts such as runbooks, process flow diagrams, and knowledge articles from scratch.

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