Italian-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

Mercier Consultancy is thrilled to collaborate with Riot Games to present an exciting opportunity for an Italian-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a globally renowned gaming company and play a crucial role in delivering outstanding support to the Italian-speaking player community.

As an Italian-Speaking Player Support Specialist, you will be responsible for providing excellent assistance to players, ensuring their issues are resolved swiftly and their gaming experience is enjoyable. Your passion for gaming combined with excellent communication skills will be key to fostering a positive and engaged gaming community.

Key Responsibilities

• Offer high-quality support to Italian-speaking players through multiple channels such as email, chat, and social media.
• Investigate and resolve gameplay, account, and technical issues effectively and efficiently.
• Maintain precise records of player interactions and support cases.
• Collaborate with cross-functional teams to resolve complex player inquiries and enhance player satisfaction.
• Collect player feedback and communicate it to Riot Games’ development teams for continuous game improvement.
• Support and promote a welcoming, positive community through professional, empathetic engagement.
• Stay updated on the latest Riot Games updates, features, and gaming trends.

Successful candidates will receive comprehensive relocation support to Sofia, Bulgaria.

Requirements:
• Fluency in Italian and English, both written and spoken. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Excellent communication and customer service skills.
• Experience in player support or other customer-facing roles is preferred.
• Strong passion for gaming and a thorough understanding of gaming culture.
• Excellent problem-solving skills and keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with customer support software and gaming platforms is an advantage.
• Willingness and eligibility to relocate to Sofia, Bulgaria, with complete relocation assistance provided.

Benefits:
• Financial support during relocation
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses