Italian Speaking Email Support Specialist

Mercier Consultancy

Italy Remote permanent

Posted: November 11, 2025

Required Skills

Job Description

Mercier Consultancy is delighted to announce an opportunity for an Italian Speaking Email Support Specialist to join our vibrant team! In this crucial position, you will provide exceptional email support to our Italian-speaking customers, ensuring their questions and concerns are handled with care and professionalism.

As an Italian Speaking Email Support Specialist, your primary responsibilities will include addressing client inquiries, resolving issues, and offering assistance regarding our services. Your fluency in Italian will be vital for clear communication and fostering positive customer relationships.

Responsibilities

• Respond to client inquiries and support requests via email in Italian
• Efficiently troubleshoot and resolve client issues to ensure high levels of satisfaction
• Document all client interactions accurately in our CRM system
• Provide comprehensive information about products and services as needed
• Collaborate with cross-functional teams to resolve more complex customer issues
• Gather and analyze client feedback to help improve support processes
• Uphold a positive and professional image of Mercier Consultancy in all communications

Requirements:
• Fluency in Italian and English, with strong written and verbal communication skills
• Previous experience in customer service or email support preferred
• Outstanding problem-solving skills and attention to detail
• Ability to work independently and manage multiple tasks effectively
• Client-oriented approach with a passion for delivering excellent service
• Familiarity with email support tools and CRM software is a plus

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...

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