Italian Speaking Customer Support for Subscription-Based Services in Greece

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative for Subscription-Based Services in Greece! In this exciting role, you will serve as the primary point of contact for our Italian-speaking clients who are using our subscription services. Your role will be crucial in providing exceptional customer support and ensuring a seamless experience for our users.

This position is ideal for individuals who are passionate about customer service and enjoy working in diverse environments. If you’re excited about helping clients maximize their subscription experience, we’d love to hear from you!

Responsibilities

• Assist customers in Italian through phone, email, and chat with inquiries related to subscription services
• Provide information on subscription plans, features, and billing
• Effectively document customer interactions and resolutions in our support system
• Collaborate with internal teams to troubleshoot and resolve customer issues
• Gather customer feedback to contribute to service improvement initiatives
• Participate in training programs to remain knowledgeable about our subscription offerings

Requirements:
• Fluency in Italian and English, both written and verbal
• Experience in customer support, particularly in subscription-based or digital services
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Customer-centric approach and a passion for service excellence
• Ability to manage multiple inquiries and tasks in a dynamic environment
• Familiarity with CRM systems and customer support software is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...