Italian Speaking Customer Support for Streaming TV Department in Greece

Mercier Consultancy is excited to offer an opportunity for an Italian Speaking Customer Support Representative to join our Streaming TV Department based in Greece! In this entry-level role, you will provide exceptional assistance to our Italian-speaking customers, helping them enjoy a seamless streaming experience. Your support will be critical in resolving issues, guiding users, and enhancing customer satisfaction.

If you have a passion for streaming services and customer care, this role is a perfect fit for you. Join our dynamic team and contribute to delivering quality entertainment to a diverse audience.

Responsibilities

• Handle customer inquiries in Italian via phone, email, and live chat
• Assist customers with streaming service setup, billing questions, and technical support
• Document interactions accurately in the CRM system
• Collaborate with technical teams to resolve customer issues efficiently
• Stay updated on product features, promotions, and service updates
• Collect and report customer feedback to enhance service quality
• Participate in training sessions to continuously improve service delivery

Requirements:
• Fluency in Italian and English, both written and verbal
• Previous experience in customer support, preferably within the streaming or entertainment industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and manage inquiries in a fast-paced environment
• Proactive and customer-focused approach
• Familiarity with CRM tools and streaming technology is advantageous

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...