Italian-Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy

Greece Remote permanent

Posted: February 18, 2026

Quick Summary

In this role, you will provide Italian-speaking customer support to our Italian-speaking clients, helping them navigate our online marketplace effectively. You will assist with answering questions, resolving issues, and escalating complex problems to our customer support team. This is an excellent opportunity for individuals who are passionate about e-commerce and customer engagement to join our team.

Required Skills

Job Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this essential role, you will provide outstanding support to our Italian-speaking clients, helping them navigate our online marketplace effectively. Your dedication to customer service will be pivotal in ensuring that users have a seamless and enjoyable experience.

This position is perfect for individuals who are passionate about e-commerce and customer engagement. If you possess excellent communication skills and a commitment to helping others succeed, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Italian through phone, email, and chat channels
• Assist clients with questions related to transactions, platform features, and account management
• Accurately document customer interactions and resolutions in our CRM system
• Collaborate with internal teams to resolve issues effectively
• Provide guidance on best practices for using the online marketplace
• Collect and communicate customer feedback to improve our services
• Participate in training sessions to maintain up-to-date knowledge of platform updates and industry trends

Requirements:
• Fluency in Italian and English, both written and verbal.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, especially in e-commerce or online platforms
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric approach with a passion for helping others
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with online marketplace systems and customer support tools

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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