Italian-Speaking Customer Support for Luxury Brand Retail Department in Greece

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Luxury Brand Retail Department, based in Greece! In this prestigious role, you will have the opportunity to provide exceptional service to our Italian-speaking clients as they explore our luxury product offerings. Your expertise in customer service will be essential in curating memorable experiences for customers who appreciate high-end brands.

This position is perfect for individuals who are passionate about luxury retail and committed to delivering exceptional customer care. If you thrive in a fast-paced and glamorous environment, we want to hear from you!

Responsibilities

• Provide customer support in Italian via phone, email, and chat
• Assist clients with inquiries about luxury products, orders, and services
• Document customer interactions and solutions accurately in our systems
• Collaborate with internal teams to resolve client inquiries and enhance service delivery
• Maintain a deep understanding of our luxury brand offerings and the market trends
• Proactively gather customer feedback to inform improvements
• Participate in training sessions to remain updated on the latest luxury retail developments

Requirements:
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Fluency in Italian and English, both written and verbal, is mandatory.
• Previous experience in customer support, particularly in the luxury retail sector
• Excellent communication and interpersonal skills
• Ability to handle inquiries with professionalism and grace
• Proficiency in customer support platforms and tools

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...