Italian-Speaking Customer Support for Food Delivery Service Department in Greece

Mercier Consultancy

Greece Remote permanent

Posted: February 18, 2026

Required Skills

Job Description

Mercier Consultancy is excited to offer the position of Italian-Speaking Customer Support Representative in our Food Delivery Service Department based in Greece! In this role, you will be the vital link between our valued Italian-speaking customers and our food delivery service, ensuring they receive the best possible assistance and support.

This is an excellent opportunity for individuals who are passionate about food and customer service. If you have strong communication skills and a dedication to ensuring customer satisfaction, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Italian through phone, email, and chat
• Assist customers with food orders, delivery inquiries, and app functionality
• Document customer interactions and maintain detailed records in our support system
• Collaborate with delivery teams to resolve issues and improve customer experience
• Provide clear guidance on using the food delivery platform and services
• Gather customer feedback to continuously enhance service quality
• Participate in training sessions to stay informed about menu offerings and delivery procedures

Requirements:
• Fluency in Italian and English, both written and verbal. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, preferably in the food service or delivery sector
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A friendly and customer-oriented attitude
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with food delivery apps and customer support technologies is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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