Italian Speaking Customer Support for E-Marketplace Platform Department - Greece

Mercier Consultancy

Greece Remote permanent

Posted: March 17, 2026

Job Description

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative for our E-Marketplace Platform Department in Greece! In this key role, you will provide exceptional support to our Italian-speaking customers as they navigate our online marketplace and resolve their inquiries. Your ability to communicate fluently in Italian will play a vital role in ensuring customer satisfaction.

If you are passionate about e-commerce and enjoy delivering great customer service, we encourage you to apply! This position offers the opportunity to join a dynamic team dedicated to enhancing the online shopping experience for our users.

Responsibilities

• Assist customers in Italian via phone, email, and chat with inquiries related to the e-marketplace platform
• Provide information regarding products, order tracking, and payment processes
• Document customer interactions accurately and efficiently in our support system
• Collaborate with various internal teams to resolve complex issues faced by customers
• Gather customer feedback to improve service and platform functionality
• Stay updated on platform features and industry trends to enhance customer interactions
• Participate in training sessions to develop and refine customer support skills

Requirements:
• Fluency in Italian and English, both written and verbal
• Prior experience in customer support, particularly in e-commerce or retail
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to multitask and manage inquiries in a fast-paced environment
• Familiarity with e-marketplace platforms and customer support tools is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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