Italian Speaking Customer Support for Automotive Insurance Department in Greece

Mercier Consultancy is currently seeking an Italian Speaking Customer Support Representative for our Automotive Insurance Department based in Greece. In this important entry level role, you will provide comprehensive support to our Italian-speaking customers, assisting them with inquiries related to automotive insurance policies, claims, and services. Your role will be crucial in ensuring customer satisfaction and smooth communication between the company and clients.

This opportunity is ideal for individuals who are passionate about customer service and the insurance sector. Join our team and help deliver excellent support to our valued clients!

Responsibilities

• Provide customer support in Italian via phone, email, and chat
• Assist clients with insurance policy queries, claim processes, and billing questions
• Document interactions and update customer records accurately
• Collaborate closely with internal teams to resolve complex customer issues
• Educate customers on insurance options, terms, and coverage
• Gather customer feedback to support service improvement initiatives
• Participate in training programs to stay updated on insurance products and company policies

Requirements:
• Fluency in Italian and English, both written and verbal
• Experience in customer support, preferably in insurance or automotive sectors
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Customer-focused attitude with a proactive approach
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Familiarity with insurance software and systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...