Italian Speaking Customer Service for Public Utilities Company - Work In Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 9, 2026

Required Skills

Job Description

Mercier Consultancy is proud to present an exciting opportunity for an Italian Speaking Customer Service Representative for our Client's Public Utilities Company based in Greece. In this vital role, you will provide exceptional customer support to our Italian-speaking clients, assisting them with inquiries related to public utility services.

Your fluency in Italian will play an essential part in ensuring customers receive timely assistance with billing inquiries, service setups, and issue resolutions. You will be instrumental in fostering positive relationships with clients and contributing to their satisfaction with our public utility services.

Responsibilities

• Deliver outstanding customer service in Italian through phone, email, and chat for public utilities inquiries
• Assist customers with questions regarding service accounts, billing issues, and service requests
• Efficiently handle customer complaints and provide effective solutions
• Document customer interactions accurately in our CRM system
• Coordinate with internal departments to ensure timely resolution of customer issues
• Gather and relay customer feedback to inform improvements in service offerings
• Stay updated on public utility services, policies, and procedures

Requirements:
• Fluency in Italian and English, with strong communication skills
• Excellent customer service orientation and problem-solving abilities
• Previous experience in customer service, particularly in utilities or government services, is preferred
• Able to manage multiple inquiries in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in helping customers with public utility needs
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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