Italian-Speaking Customer Service for Online Retail Department In Greece

Mercier Consultancy

Greece Remote permanent

Posted: February 18, 2026

Job Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Service Representative for our Client's Online Retail Department in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they navigate our online retail platform.

Your fluency in Italian will be instrumental in addressing inquiries regarding product availability, order processing, and returns, ensuring our customers enjoy a seamless shopping experience. You will contribute significantly to customer satisfaction and the overall success of our online retail services.

Responsibilities

• Deliver high-quality customer service in Italian through phone, email, and chat regarding online retail inquiries
• Assist customers with questions about products, order statuses, and online shopping policies
• Process orders, returns, and exchanges while maintaining accurate records
• Collaborate with internal teams to resolve customer issues and ensure timely solutions
• Document customer interactions in our CRM system
• Gather customer feedback to assist in improving our online offerings
• Stay updated on new product launches and promotions to effectively assist customers

Requirements:
• Your nationality and native language must be clearly stated in your application.
• Fluency in Italian and English, with strong communication and interpersonal skills
• Excellent customer service skills with a proactive approach to problem-solving
• Prior experience in customer service, particularly in online retail or e-commerce, is preferred
• Able to manage multiple inquiries in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Genuine interest in online shopping and dedication to providing a positive customer experience
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.